Frequently Asked Questions

How long does shipping take?

Kindly allocate a period of 3-4 days for us to process your order. Subsequently, Please allow 1-2 weeks for delivery. Any delays by the shipping company is not our responsibility but we will do our best to get your order to you as soon as possible on our end.

How do returns work?

If for any reason you are not happy with your product, please let us know via email within 30 days of receipt and we will be happy to offer a full refund or exchange. To be eligible for a refund or exchange, the product must have something defective with the quality of the item. Please email us pictures as well as what is wrong with the product to further assist you.We will cover the costs for shipping if the item(s) is qualified. Please contact us to initiate the return process.

What is the direct email to contact us at? or you can fill out our form under our contact us tab.

Is the pattern for your personalized dog gear customized?

All the patterns for our dog gear are uniquely designed by our graphic designers.